Costs & Donations
Relate Mid Surrey is a Registered Charity and we do not aim to make a profit from our services. We charge a fee for our services to cover the costs of the sessions with the aim to support as many people as possible.
We charge a flat fee for the initial assessment. The cost of ongoing sessions is dependent on your income. If you cannot afford the fee linked to your income band (see table below) we can assess your situation and may be able to offer further financial assistance.
|Annual Household Income (Joint couple)before tax||50 minute session Individual* and Couples Counselling||50 minute session PST and Family Counselling||1.5 hr Family Counselling|
|£10,001 - £20,000||£40||£45||£50|
|£20,001 – £30,000||£50||£55||£60|
|£30,001 - £40,000||£60||£65||£70|
|£40,001 - £50,000||£70||£75||£80|
|£50,001 - £60,000||£80||£85||£90|
|£60,001 - £70,000||£90||£95||£100|
|£70,001 - £80,000||£100||£100||£110|
|£80,001 - £100,000||£110||£110||£120|
|£100,001 - £150,000||£120||£120||£130|
Please Note: Young People’s Counselling is £40 per 50 minute session.
*Individual Counselling fee is capped at £100
Advance Payment: You will be asked to pay the full fee in advance of your appointment.
Initial Assessments: To be paid for in full over the phone at the time of booking.
Ongoing appointments: These must be paid in full online before the appointment. You will be sent a payment request by email which contains a link for you to make payment. The payment request email will automatically be sent 6 days prior to your appointment, with a reminder 3 days prior to your appointment and a final request 1 day prior to your appointment. Billing information will be sent to the primary member on the account, this is usually the person who made the initial enquiry. If you wish to change the person who receives the billing information, please notify us. We accept all types of payment, except American Express.
Cancellation policy: You can cancel your appointment up to 48 hours before and any advance payment will be refunded in full. If you cancel your appointment with less than 48 hours’ notice the full fee will be non-refundable. We ask you to please commit to your course of counselling and attend your appointments at the agreed time each week. This will enable you to get the most out of the counselling and help us to run an efficient service.
MIAM – The first meeting, a Mediation Information & Assessment meeting (MIAM) can be attended by both parties together or separately. In this meeting you will understand what mediation is, what you need resolved and future plans. Following this meeting you can decide if mediation is right for you. It is mandatory to attend a MIAM before you can take a case to court.
|Mediation Information & Assessment meeting (MIAM)||Fees|
|Individual initial meeting - (MIAM) – session fee cost per person||£90 per person for all levels of income for 45 mins|
Quick Start Mediation
Quick Start Mediation is a joint appointment with a flat £180 fee per person for all levels of income which replaces the first joint mediation session if clients opt for an initial joint appointment rather than two individual MIAMs. This Quick Start session is an hour and a half and will incorporate individual time with the mediator for each party. Further joint sessions will be charged as per income. Quick start Mediation is a cost and time saving for both individuals.
|Quick Start Mediation||Fees|
|Both parties attend the first appointment together for joint meeting without separate intakes.||£180 for 1.5 hours|
Further mediation sessions
This is based on income and adjusted according to a sliding scale on earnings.
|Band||Income bands Per annum - NB: Where net assets are over £1m (excluding pensions) the highest fee is applied||Joint meeting Session Fee 1.5 hours (Not subject to VAT) cost per person from 01/01/20|
|1||< £29,999||£160 for 1.5 hours|
|2||£30,000-£49,999||£180 for 1.5 hours|
|3||£50,000-£74,999||£200 for 1.5 hours|
|4||>£75,000||£220 for 1.5 hours|
|Memorandum of understanding and final documents||Completion of the Financial disclosure and MOU are charged as per session according to band(s)|
|Parenting Plan||Half of mediation session fee according to band(s)|
Note: On average for children only cases people attend 1 meeting with may be a follow up meeting. For AIM or Property and Finance cases on average clients finish in 3 joint meetings.
YOU MUST BRING A CURRENT PAY SLIP TO THE MEETING OTHERWISE YOU WILL BE CHARGED AT THE HIGHEST LEVEL
All fees are payable no later than 5 days in advance.
If an appointment is cancelled less than 5 working days in advance total fees are non-refundable unless another appointment is made within 14 days at the time of cancellation.